Join us

Join our fantastic team!

We are always on the look-out for driven, capable professionals who will fit well into our fantastic team. We have two teams: Administrative and Clinical. To apply for a role, click the link below the job description.

 

Administrative team openings

 

Bookings Coordinator

About the role

The role of the Bookings Coordinator is to provide support within the Bookings department for a successful and growing business within healthcare industry. You will be at the heart of scheduling appointments for all services provided by Oryon and will be expected to be involved at all levels from general administration, customer service, troubleshooting and sales, scheduling appointments for each of our services across all of our company brands, management of existing bookings and dispatching reports. You will spend most of your time on the phone with patients / clients and clinicians. You will be chasing outstanding referrals, dealing with enquiries. You will also communicate via email and be using Salesforce as a main platform for all bookings and database management.

Responsibilities

  • Monitoring, triaging and processing all incoming emails and faxes daily.
  • Deal with telephone and direct enquiries in a prompt and effective manner, ensuring information provided is accurate with queries effectively prioritized.
  • Establish contact and capture information on potential and existing patients from any enquiries and, as well as following up on all leads. This also includes creating leads to be followed up on by other sections of the business.
  • Ensuring all records are kept up to date.
  • Monitor appointment diaries and utilise ‘smart booking’.
  • Assist and communicate directly with relevant individuals where there may be a breakdown of services
  • To use initiative and ‘act-on’ accordingly when it is needed
  • To promote Oryon services to referrers and patients where possible.
  • Provide support in other areas of admin.
  • To work towards a one working day turnaround for dispatching reports.
  • Cover Reception as and when required
  • To provide a welcoming and professional service, being first point of contact, coordinating patient / visitor journey experience throughout the entirety of their visit, including any queries received after their appointment.
  • Adapt to and support any changes implemented to improve the service provided to patients, clinicians and staff.
  • To have knowledge and adherence to Code of Confidentiality and General Data Protection Regulation 2018.

About you

The ideal candidate will have previous work experience in a customer service-based call centre / busy office environment, excellent communication and administration skills with great attention to details. They will have a willingness to demonstrate initiative and take responsibility for their work. We are looking for someone who has an ability to multitask, prioritize their own workload in a highly-pressurized working environment and has experience in delivering excellent customer service consistently. There is also a requirement to have some experience with consultative selling. Excellent questioning and listening skills essential.

As most of our work is performed on computers, the candidate must have proficient knowledge of Internet and Microsoft Office – Word and Excel. Candidates should be available to start immediately (or within 4 weeks from the date of job offer) and work full time. We offer a generous holiday allowance of 27 days, excellent benefits package including bonus scheme, contributory pension, life assurance and private healthcare cover.

Apply here.
 

Salesforce Developer and Solutions Designer

About the role

We need a Salesforce Lightning Developer to come into the team and hit the ground running! You will be our sole developer and therefore incremental to the delivery of our innovation strategy. Oryon have revolutionised the private diagnostic imaging sector by introducing the first online portal for clinicians and patients. Integrated with fully customised operational functionalities and processes, we have achieved a successful growing business and an online community of over 12,500 external users. In line with our values, vision and the strategic direction of building the Oryon Connect service through customised online network solutions, we are now looking to further enhance the functionality and the user experience of our complex Salesforce org to serve our customers and drive efficiency.

Reporting to the Technology and Innovation Manager and working closely with the Director of Transformation and the Digital Marketing team, you will be our key influencer calling on your experience to recommend and deliver best practice, scalable solutions and support growth.

Working within an agile, fast-paced and results driven environment, you will be responsible for the design and the delivery of solutions that are secure, reliable, responsive and scalable. You’ll be accountable for unit testing, documentation and post-release support of new and existing functionality used by our internal and external stakeholders. You’ll have strong liaison, analytical and project management skills demonstrated through thorough implementation processes from requirement gathering to the delivery of the acceptance criteria to agreed timescales.

Responsibilities and experience

Primary responsibilities include:

  • Design, develop, deploy and maintain robust and scalable solutions primarily on the Force.com platform using Lightning, Apex, Visualforce, Web Services and API’s
  • Work with the Technology and Innovation Manager to understand business requirements in order to deliver customised solutions for solving business problems and achieving business goals
  • Engage with management and key stakeholders throughout the entire development lifecycle, keeping them regularly updated on progress and ensuring all requirements are satisfied
  • Design high-quality, scalable code, adhering to Salesforce best practices
  • Assist with Oryon’s migration from Classic to Lightning Experience, replace Visualforce with Lightning components to better utilise Lightning functionality
  • Troubleshoot and resolve problems
  • Keep up-to-date with latest Force.com releases and product offerings
  • Actively seek out opportunities to leverage Salesforce, driving productivity gains
  • Create and maintain relevant technical documentation

Required skills and experience:

  • Extensive experience in Salesforce solutions design and development
  • Extensive experience programming in APEX, JavaScript, Visualforce and the Lightning Component Framework
  • Proficient in SOQL, SOSL, HTML, CSS, JSON
  • Extensive experience using Triggers, Data Loader, Developer Console, Sandboxes, Process Builder and other Salesforce development tools
  • Experience with Salesforce APIs (REST, SOAP)
  • Excellent understanding of Salesforce.com’s Web Services and security model
  • A record of a sound ability to produce quality documentation
  • Strong analytical skills

Desirable skills and experience:

  • Interest in UX and design development
  • Bachelor’s degree in Computer Science, Software Engineering or related field
  • Salesforce.com Platform Developer certifications
  • Knowledge of Salesforce Marketing Cloud and AMPScript, Communities, Service Cloud and other Force.com products

About you

You must have a solid foundation working with the platform and the ability to create efficient and scalable Apex, Visualforce and Lightning code.

You should be able to learn quickly, work in a fast paced, team driven environment, and communicate well with team members across all areas and levels of the business.

You will have strong analytical skills, attention to detail and a creative approach to problem-solving and user experience driven solution development.

Change excites you; you thrive in fast-paced environments, working with multiple stakeholders simultaneously and are committed to deliver extraordinary results.

You will be keen to continue your own career development on the Force.com platform and we will support your certification journey.

We offer a generous holiday allowance of 27 days, excellent benefits package including bonus scheme, contributory pension, life assurance and private healthcare cover.

If you are interested in this opportunity, please send your application letter as well as your CV to kgray@oryon.co.uk.

 

Clinical team openings

We don’t currently have any vacancies in our team.

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