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Terms & Conditions

Oryon Imaging

Please carefully read these Terms and Conditions, which set out the contract between you and Oryon Imaging for the services we will provide to you.

Definitions

Any capitalised words are defined terms, definitions are listed in Schedule 1.

Information about Oryon Imaging

We are Oryon Imaging, a trading style of Oryon Imaging and Healthcare Ltd, a company registered in England and Wales. Our company registration number is 08025022 and our registered office is 14th Floor, 33 Cavendish Square, London, United Kingdom, W1G 0PW.

Use of Oryon’s secure online community, Connect:

The email address used to register for your online Connect community account is for your personal use only, and is secure and not accessible to others.

This Connect community account, including any passwords, will be accessible only to you. We do everything to ensure the community is secure; however, you must ensure passwords / logins are not shared.  We will ask you to reset the password every 12 months. If a referral needs to be shared we can arrange that to be securely done through the community.

You are responsible for ensuring that any access to the community does not compromise patient confidentiality and respect.

Should you choose to use the collaboration functionality in the image viewer you will only share the details with an appropriate person, and with the consent of the patient.

You are responsible for ensuring that your details are entered correctly and kept up to date. Oryon Imaging and Healthcare Ltd cannot be held responsible for any error resulting from incorrect details entered by you.

Oryon Imaging and Healthcare Ltd reserves the right to terminate a community account if any of the above terms are breached.

Intellectual property:

All Intellectual Property Rights in this community belong to Oryon Imaging and Healthcare Ltd.

All Intellectual Property Rights in your personal data stored on this community remain your property.

All Intellectual Property Rights in the sensitive data stored on this community remain the property of the patient to whom they pertain.

Copyright and trademarks:

All branded material contained in this community is owned by Oryon Imaging and Healthcare Ltd, and is subject to copyright. As such, you will not use any images or content from this community in any promotional material.

Cookies:

We use Salesforce Communities product to run this community. Salesforce issues a session cookie to record encrypted authentication information for the duration of a specific section. The session cookie does not include the user’s username or password. Salesforce does not use cookies to store other confidential user and session information, but instead implements more advanced security methods based on dynamic data and encoded session IDs.

Patient Terms and Conditions

Our contract with you

These Terms and Conditions, along with the Registration Form and the Confirmation form part of this contract.

Our acceptance of your booking will take place once you have received your Confirmation, at which point a contract will come into existence between you and us and you will be bound by these Terms and Conditions.

Our Diagnostic Imaging Services aim to ensure an efficient, informative and affordable path to a diagnosis through the professional medical interpretation of the images we take. We will not provide and are not responsible for providing medical services such as treatment.

If your Confirmation is by telephone, a copy of these Terms and Conditions will be presented to you at our clinic before the Diagnostic Imaging Services commence and payment is taken.

Payment terms

The Payment is set out in the Confirmation. If you receive your Confirmation by telephone, we advise you to make a note of the Payment and other important information discussed on the call. The Payment will be confirmed to you in writing when you attend your appointment.

The Payment shall be in pounds sterling and includes VAT at the applicable rate.

The Payment can be made via major debit or credit cards, a private medical insurance or through a Third-Party Funder.

If you are a Self-Funding Patient, the price of your procedure will be confirmed in the Confirmation. The Payment is required before your procedure. The Payment can be made on our online community Connect or over the phone via our secure payment system.

If you are an Insured Patient, full membership details and authorisation numbers must be provided before your appointment. If we process your claim and your insurer pays us directly, the rate agreed between us and your insurer will apply.

If you are a Third-Party Funded Patient, details of the third-party funder and the relevant third-party agreement, where relevant, must be provided before your appointment. If we provide the  procedure and the Third-Party Funder pays us directly, the rate agreed between us and your Third-Party Funder will apply.

The applicable Payment may vary depending on whether you are an Insured Patient, a Self-Funding Patient or a Third-Party Funded Patient.

If you are an Insured Patient or a Third Party Funded Patient you still have primary responsibility for the Payment. If your insurer or Third-Party Funder fails to settle our invoice, we will invoice you directly and you will be required to pay the invoice yourself at the previously agreed rate. In the event that your insurer or Third-Party Funder does not cover the full cost of the service, we will invoice you directly for any shortfall and you will be required to pay the invoice yourself at the previously agreed rate. Any invoices should be paid within 14 days.

Cooling off period

The cooling off period shall be fourteen (14) days from the date on which you receive your Confirmation. During this time, should you wish to cancel your appointment, you may do so free of charge.

Pursuant to The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we cannot provide any Diagnostic Imaging Services to you until the cooling off period set out above has expired unless you specifically ask us to start the services sooner or accept an appointment before the end of the cooling off period. In doing so, you will waive your right to the fourteen-day cooling off period and, should you later change your mind and wish to cancel your appointment, you must do so by giving at least 48 hours’ notice in order to avoid having to pay the Payment in full.

If you have requested more than one session of Diagnostic Imaging Services and you decide to cancel after we have started to provide the Diagnostic Imaging Services, you will need to pay in full for all the services that have been provided to you until the day that you cancel.

Cancelling or rescheduling an appointment

We operate a cancellation policy for all our services. We require a minimum of 48 hours’ notice should you wish to cancel or reschedule your appointment.

In order to confirm a booking, we reserve the right to request for pre-payment ahead of your appointment. This can be for a number or reasons, including but not limited to the timing, cost, length of your appointment or where there may be additional preparation or resources required for the appointment. Where this is necessary, payment will be required 48 hours prior to your appointment and if your appointment is scheduled within the 48-hour period, payment will be required at the time of booking.

In the event of a Missed Appointment or a Late Cancellation, you will remain under an obligation to pay the Payment.

If you are unable to attend your appointment or would like to reschedule, please notify our Bookings Team by telephone as set out below at least 48 hours before your scheduled appointment time. We will gladly make every effort to accommodate your request.

Bookings Team contact number: 020 7042 1888

Failed scans

There may be situations where we may be unable to complete a scan for example where a patient is uncomfortable, in pain or where they suffer from claustrophobia.

In addition, the presence of metallic implants can cause substantial image artefacts/distortion, however it is impossible to predict the scale of distortion prior to imaging. Image distortion may not be fully eliminated, however we make best endeavours to reduce/minimize the artefacts.

Under these circumstances, after performing the first few sequences, we will assess the imaging and decide whether the scan should continue. If the scan is completed and a report is produced then the full charge will be payable.

Should the decision be made not to continue with the scan and a report is not produced then no charge will be incurred.

Refunds

If you are cancelling your appointment more than 48 hours before your scheduled appointment time and an advance payment has been made, we will arrange a full refund of the advance payment to be issued to you.

Any refund will be paid only to the cardholder who made the original payment and only by the payment method used. We do not pay cash refunds.

We will aim to process the refund within five Business Days.

Complaints

We recognise the need to address and resolve any customer complaints or issues as quickly as possible. Our Complaints Team will endeavour to acknowledge your concerns, offer suggestions to resolve the issue, and work with you to decide on the most appropriate course of action to rectify the issue.

If you have any questions or complaints about these terms and conditions or the service we have provided, please contact us on 0207 042 1888 or email us at imaging@oryon.co.uk.

Liability

We accept responsibility for all Foreseeable loss or damage that you suffer as a result of a failure by us to comply with these Terms and Conditions or a failure by us to act with reasonable care and skill. We are not responsible for any loss or damage that is not Foreseeable.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

We will not be responsible to you for any loss suffered by, or damage caused to, you resulting from any inaccurate or incorrect answers given in any documents provided by you to us, including any aspects of the Registration Form, any medical history questionnaire/patient safety questionnaire or any other documentation relating to your medical history.

We will not accept liability in relation to any dispute or disagreement howsoever arising between an Insured Patient and their private medical insurer in respect of the Payment.

We are not responsible to you for any indirect loss or damage (including costs and expenses) of other claims for consequential compensation whatsoever and howsoever caused arising out of or in connection with these Terms and Conditions.

While we will take all reasonable care to ensure the safety of your belongings on our premises, we do not accept any responsibility for the theft or loss of, or damage to, any of your property or your visitors’ property. We would strongly advise against bringing valuable personal belongings onto our premises unless required during your stay.

Data protection and confidentiality

We will use the personal information you provide to us to:

  • when necessary, contact you regarding important information or updates about your appointment with us;
  • where you have chosen to do so, provide you with information about other services we offer which are similar to those you are already receiving for example by way of a newsletter and to inform you of any events which we may be organising that may be of interest to you;
  • maintain records for our own administration purposes and in order to comply with our contractual, statutory and any other legal obligations in relation to our business.

We are very sensitive of the need to keep your information secure and are also very aware of the need to keep it confidential.  We will not use this information for any other purpose than outlined above and your information will not be disclosed to any other person or organisation without your express consent except as required for the purposes of fraud and/or crime detection and prevention or where we need to disclose data by law.

For more information on how we collect, use and hold your personal information, please refer to our Privacy Policy, a copy of which is available on our website at oryon.co.uk

Applicable law

These Terms and Conditions are governed in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising or in connection with these Terms and Conditions.

Schedule 1         Definitions

The following terms are defined in these Terms and Conditions as set out below:

Booking FormA form which will be completed by you prior to confirming your booking with us.
Business DayA day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.
ConfirmationAn email or telephone call from us detailing the service(s) you have purchased which you will receive shortly after confirming your booking with us.
ConnectThe secure online community platform where you can book services and view appointment details.
DataAny information inputted by you into the community.
Diagnostic Imaging Services The imaging scans we provide including MRI scans, X-rays, Ultrasound scans and DEXA scans.
Failed ScanWhen a scan is halted before images of a quality high enough for the radiologist to report on are obtained.
ForeseeableAn outcome is Foreseeable if it is obvious that it will happen or if, at the time your appointment is booked, you are aware that it might happen (for example, if it was discussed as a meeting with us).
Insured PatientA patient who has the cost of their Diagnostic Imaging Services covered by their private medical insurer.
Intellectual Property RightsRefers to any physical information created by a party.
Late CancellationCancelling an appointment within the 48-hour period prior to the time of your appointment.
Missed Appointment Failure to attend your appointment or arriving at our premises more than 30 minutes after the start time of your appointment.
PaymentThe fee for the Diagnostic Imaging Services to be paid by you, your private medical insurer or your Third-Party Funder (as applicable) to us in respect of the service(s) you have booked with us in accordance with paragraph 4.
Self-Funding PatientA patient who pays for their Diagnostic Imaging Services directly as opposed to through an insurer.
Third-Party FunderA third party such as your employer, sports club or charitable organisation who has an agreement with Oryon.
Third-Party Funded Patient A patient who has the cost of their Diagnostic Imaging Services covered by a Third-Party Funder.

Oryon Develop

Oryon Develop Ltd (07269060) is registered in England and Wales. The registered office is 14th Floor, 33 Cavendish Square, London, United Kingdom, W1G 0PW.

Definitions

‘Data’ – any information inputted by you into your account.

‘Intellectual Property Rights’ – refers to any physical information created by a party.

By accepting the Terms and Conditions set out below you agree to the following:

The email address used to register for this account is for your personal use only, and is secure and not accessible to others.

This account, including any passwords, will be accessible only to you or those you voluntarily give your log in details to.

You are responsible for ensuring that your details are entered correctly and kept up to date. Oryon Develop cannot be held responsible for any error resulting from incorrect details entered by you.

Oryon Develop reserves the right to terminate an account if any of the above terms are breached.

Copyright and Trademarks

All branded material contained on this website is owned by Oryon Develop, and is subject to copyright. As such, you will not use any images or content from this website in any promotional material.

Intellectual Property

All Intellectual Property Rights in this community belong to Oryon Develop.

All Intellectual Property Rights in your personal data stored on this website remain your property.

Booking onto Events and Payment

Payment constitutes a legally binding agreement and acceptance of these terms. Oryon Develop reserves the right to cancel, postpone or change in any way an event. In the unlikely event this should occur, Oryon Develop will endeavour to reschedule the event. Should this not be possible, we will offer a transfer onto a similar costing course or full refund.

Your details are kept secure; we use Sage Pay, an independent payment service provider to collect payments. To find out more about how Sage Pay works, click here.

Cancellation Policy

  • 7 days or less before the event: we are not able to offer any refund / course transfer
  • 8-14 days before the event: 50% refund or full credit note
  • More than 2 weeks before the event: full refund or credit note

However, if you find that you are unable to attend and would like a colleague to take your place, please place this in writing to develop@oryon.co.uk providing their full name, profession and email contact address. This information must be provided at least 12 hours before the particular event.

Please follow this link to see our Privacy Policy.

Speakers’ notes

Speakers’ slides are the intellectual property of the speaker. Oryon Develop owns the rights to recorded talk content, whether in a live webinar, on-demand or face-to-face event. We always aim to provide you electronically with PDF versions of speakers’ slides before the event date.

If we are not provided with speaker slides until the day of the event, we will aim to share the slides with you post-event. However, permission to share the slides is entirely at the speaker’s discretion and will not be provided for all events.

Student discount

A student is defined as an adult over 18 who is engaged in full or part time education. Students are granted a 50% discount on all our CPD courses.

Webinars

You will need to email us proof that you are a student before the webinar. Please email Oryon Develop at develop@oryon.co.uk with a copy of your student ID. Your student ID will be stored securely in our system, and the email will be deleted as soon as this is done. If you do not provide us with this before the course begins, we reserve the right to remove you from the webinar.

Physical events

You will need to bring proof that you are a student to the event with you, unless you have already sent us an electronic copy which is still valid. This proof must be a valid student ID – a university ID card, NUS membership card, UNiDAYS membership card or any other valid form of student ID. We will refuse entry to attendees who have used the student discount but who fail to produce at check-in a valid student ID.

If a change in circumstance means you cease to become a student between booking the course and attending, you should contact us to explain this and to pay the remaining 50% of the course cost. We reserve the right to refuse you entry to the course if you do not do this.

Photography

No photography or video is allowed at our events. If we are filming the event, we have obtained permission from the speaker(s) to film their talk.

We may film all or part of the event. We may post videos and photographs we take at our events online. By attending one of our events you recognise the possibility that you may be featured in any video or photographic content we produce from it. If you do not consent to this, please let us know.

Certificates of Attendance

The next working day after the event, you will be able to log in and download / print your Certificate of Attendance. Instructions are as follows:

Please log into your Connect account by clicking on ‘My account’ on our website. Once logged in, scroll down to the Oryon Develop dashboard and click on the relevant tab whether it is a live or on-demand course. Find the relevant course under the right-hand column and click ‘Leave Feedback’. At the bottom of the short feedback form, click on ‘submit’. This will then take you back to your dashboard. You can now download your certificate.

Should you require a duplicate copy in the future, you will not need to submit the feedback, you can simply click the ‘Certificate’ button under the course title.

If you booked the course for a colleague or you booked more than one place and the attendee does not have an online account, please email develop@oryon.co.uk and a member of the team will sort this out quickly for you.

Live Webinar or On-demand Recording & Slides

To get your recording and speakers’ slides (if they have given us their permission), you will need to log into your Connect account by clicking on ‘My account’ on our website. Once logged in, scroll down to the Oryon Develop dashboard and click on the relevant tab whether it is a live or on-demand course. Find the course under the right-hand column and click on ‘Watch’ – this will open the recording in a new tab. From here, you can also click ‘Download Speaker’s slides’.

Oryon Connect

1. Interpretation

The following definitions and rules of interpretation apply in these Terms and Conditions.

1.1 Definitions:

Oryon Imaging is referencing to a trading style of Oryon Imaging and Healthcare Ltd (08025022). Registered in England and Wales, the registered office is 14th Floor, 33 Cavendish Square, London, United Kingdom, W1G 0PW.

Associated Company means a company in common ownership with OCL being one with the same person of significant control including but not limited to Oryon Imaging and Healthcare Limited and Oryon Develop Limited;

Business Day means a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business;

Customer or you means an individual that has approached OCL either requesting imaging services on a private basis without having the requisite referral by a Practitioner or for Introduction services, and has consented to being introduced to Partners by OCL for Partner Services;

Connect Service or Introduction Service means the proposal and signposting of Partners to Customers by OCL and subsequent Introduction by OCL of Partners to Customers for the provision of Partner Services in accordance with these Terms and Conditions following a request by the Customer;

Introduction means the introduction by OCL of a Customer for Partner Services to a Partner at the Customer’s request;

OCL, we, our or us means Oryon Connect Limited, a company incorporated and registered in England and Wales with company registration number 11776903 and registered office at 14th Floor, 33 Cavendish Square, London, United Kingdom, W1G 0PW;

OCL Approved Partner Network or APN means the database of approved Partners established and maintained by OCL and Oryon Imaging and Healthcare Limited;

Oryon Develop Limited or ODL means the company incorporated and registered in England and Wales with company registration number 07269060 and its registered office at 14th Floor, 33 Cavendish Square, London, United Kingdom, W1G 0PW which is in an Associated Company of OCL and provides continuing professional development to clinicians and practitioners including some of the Partners from time to time;

Oryon Imaging and Healthcare Limited or OIL means the company incorporated and registered in England and Wales with company registration number 08025022 and its registered office at 14th Floor, 33 Cavendish Square, London, United Kingdom, W1G 0PW which is in an Associated Company of OCL and provides private imaging services to Customers including some of the Customers from time to time;

Partner means a GP, Consultant, Physiotherapist, allied healthcare professionals, or other practitioner or clinician that is approved by OCL, having entered into a Services Agreement with OCL to receive Introductions and provide Partner Services to Customers;

Partner Fees means the fees for the Partner Services agreed between the Customer and the Partner through OCL for each Introduction and ongoing provision of Partner Services;
Partner Services means the medical advice, diagnosis, treatment, assistance, procedure or other services to be provided by a Partner to a Customer (including a referral for imaging services where appropriate) following acceptance of an Introduction;

Team means OCL administrative staff engaged from time to time; and

Terms and Conditions means these Terms and Conditions together with any documents referred to in them.

1.2 Clause headings shall not affect the interpretation of these Terms and Conditions.

1.3 A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).

1.4 Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.

1.5 Unless the context otherwise requires, a reference to one gender shall include a reference to the other genders.

1.6 Unless otherwise specified, a reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time and shall include all subordinate legislation made from time to time under that statute or statutory provision and all orders, notices, codes of practice and guidance made under it.

1.7 Any obligation on a party not to do something includes an obligation not to allow that thing to be done and an obligation to use best endeavors to prevent that thing being done by another person.

1.8 Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

1.9 A working day is any day which is not a Saturday, a Sunday, a bank holiday or a public holiday in England.

2. Acceptance of the terms

2.1 These Terms and Conditions are a legal agreement between the Customer and OCL for the use of our Connect Service.

2.2 Partners must also comply at all times with the terms of the Partner Services Agreement entered into with us.

2.3 By using and/or registering to use the Connect Service either in writing, online or via the telephone, you confirm that you accept all of the terms and conditions contained in these Terms and Conditions.

2.4 If you do not agree to these Terms and Conditions, you must not use the Connect Service.

2.5 We recommend that you store or print-off a copy of these Terms and Conditions for your records.

3. The Connect service

3.1 In consideration of the Customer agreeing to pay the Partner Fees in respect of the Partner Services, OCL hereby agrees to provide the Connect Service as follows:

a. The Team ask the Customer a number of questions in order to filter down to the relevant specialty of Partner the Customer requires together with the budget, timescales and preferred location for performance of the Partner Services;

b. The Team introduce the Customer to Partners from within OCL’s APN or confirm they are unable to make such an introduction;

c. The Customer chooses which Partner they would like to proceed with and notifies the same to OCL;

d. The Team make the initial appointment with the chosen Partner on the Customer’s behalf as soon as reasonably possible following the Customer confirming their choice;

e. The Customer makes payment of the Partner Fees to OCL prior to the appointment;

f. If imaging services are necessary, the chosen Partner may refer the Customer to OIL for the same, but are not obligated to do so.

4. Bookings with Partners

4.1 OCL does not provide Partners Services and the Team are not medically qualified.

4.2 OCL requires every Partner to ensure that they hold all active licenses, registrations, qualifications, certifications, accreditations and insurance protections to provide Partner Services as required by law to practice the specialties of the Partner Services offered by them.

4.3 Notwithstanding the foregoing, OCL makes no representations, warranties or guarantees, whether expressed or implied, as to any Partners’ professional qualifications, expertise, eligibility, quality of work, price or cost information, insurance coverage or insurance fee assurance. It is the sole responsibility of the Partner to be eligible and capable of providing the appropriate Partner Services.

4.4 In no event shall OCL be liable to you or anyone else for any decision made or action taken by you in reliance on Introduction.

4.5 Other than verifying Partners in accordance with the OCL [onboarding policy] We do not in any way endorse, refer, evaluate, guarantee or recommend any Practitioner or their advice, procedures, treatment, information, and opinions or other information.

4.6 The Customer is ultimately responsible for choosing their own Partner. Any provision of Partner Services by the Partner to the Customer is directly between the two parties and it is acknowledged that OCL is not a party to such arrangement, booking or contract. The provision of any Partner Services including diagnostic services by a Partner to a Customer shall be governed by the terms of supply or contract agreed between the Partner and the Customer. The Team may provide the terms of the relevant Partner upon request.

4.7 The Customer acknowledges that the Connect Service should not be used to obtain emergency or acute services and OCL does not provide Introductions to Partners specialising in those areas listed in the exclusions list on the OCL website.

4.8 All Customers acknowledge and agree that any complaint, grievance or claim they may have that is in any way connected with a Partner and/or Partner’s practice must be addressed and/or brought directly against the Partner and/or their practice and not against OCL.

4.9 Please note that any and all information provided to you by OCL is provided solely for your information; OCL will not provide you with any clinical advice or recommendation of any kind and must never be used as a substitute for, nor does it replace professional medical advice, diagnosis, assistance or treatment or procedure. Nothing stated by OCL or its Team is intended to be and must not be taken to be the practice of medicine or other professional healthcare advice or the provision of medical care.

4.10 Partners within OCL’s ACN with whom Customers may book appointments or consultations, enter into contracts with us under which the Partner pays us for Introductions made to them. OCL does not receive any additional fees from the Partners for including them in the APN.

4.11 We will provide you with information about the Partners who may be suitable to provide the Partner Services you seek based on information that you provide to us such as geographical location, medical specialty, budget and timescales.

4.12 Following the Customers initial appointment with a Partner OCL will contact both the Customer and Partner to assess the outcome for quality assurance and development purpose and to assist the Customer in managing their healthcare journey.

4.13 If the Customer requires further treatment they may make additional requests for Introductions to alternative or other Partners. Such Introductions will be subject to the payment of additional Partner Fees and OCL may charge the Partners in accordance with the Partner Services Agreement.

5. Data Protection

5.1 OCL and the Associated Companies will collect and process the Customer’s personal data in accordance with its privacy policy, which can be found at https://oryon.co.uk/privacy-policy/

6. Our Introduction Contract with Customers

6.1 Our acceptance of your request for an Introduction will take place upon our confirmation of your instructions and provision of an Introduction, at which point a contract (the Introduction Contract) will come into existence between the Customer and us which shall govern our relationship together with these Terms and Conditions and documents referred to herein.

6.2 If you wish to make a change to the Introduction that you have requested please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the Partner’s availability or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the Introduction Contract.

6.3 It is the Client’s responsibility to provide all relevant or accurate medical and other information requested by the Team in a timely manner.

7. Partner Fees

7.1 OCL acts as the billing agent for the Partners in respect of the Partner Services only and shall issue an invoice (which shall be a VAT invoice if VAT is properly due) in respect of the agreed Partner Fees to the Customer upon confirmation of the Introduction by the Customer. The Customer shall be required to pay all invoices in advance of receipt of the Partner Services and the Partner shall not provide any Partner Services if payment of the Partner Fees has not been received by OCL in advance of the initial appointment.

7.2 All Partner Fees payable under this Agreement and quoted by the Team are, unless otherwise stated, exclusive of VAT and other duties or taxes which may be payable.

8. Cancellation of the Introduction Contract

8.1 If the provision of Partner Services to you by a Partner is delayed by an event outside of OCL’s control then we will contact you to let you know and we will take steps to minimise the effect of the delay. We will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Introduction Contract.

8.2 We may end the Introduction Contract at any time in writing to the Customer’s email address on record where the Customer fails to attend a scheduled appointment with the Partner to provide the Partner Services within 10 minutes of the scheduled commencement time.

8.3 To rearrange a scheduled appointment or cancel the Introduction Contract, you must call Oryon Connect Bookings team at least 48 hours before scheduled appointment time.

8.4 If the Customer fails to pay the Partner Fees in advance of the appointment then the appointment shall be cancelled and the Partner will not provide the Partner Services. Such cancellation may still give rise to a cancellation charge in accordance with this term 8.

9. Partner relationship

9.1 Neither use of the Connect Service, nor any other communication with OCL shall create a Partner/Customer relationship.

9.2 OCL is not an employer of the Partners, nor does it guarantee to introduce any quantity of Customers to Partners.

9.3 OCL has no control over, and cannot guarantee the availability of any Partner at any particular time. We will not be liable for cancelled or otherwise unfulfilled appointments, or any injury resulting therefrom, or for any other injury resulting or arising from or related to the use of the Connect Service whatsoever.

9.4 Customers are advised to perform their own investigations on the Partner prior to selecting the Partner, including, but not limited to contacting the appropriate licensing or certification authorities to verify listed credentials and education, by visiting the Partner’s website, contacting and speaking with your current GP and the medical association(s) relevant to the Partner’s specialty.

10. Changes to these terms

We may revise these Terms and Conditions at any time. Please check this page from time to time to take notice of any changes we have made, as they are binding on you. If you do not agree to such changes, you should not use the Connect Service. Your continued use of the Connect Service after the date the modified terms are posted will constitute your acceptance of the modified terms.

11. Limitation of our liability

11.1 Nothing in these Terms and Conditions excludes or limits OCL’s liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. For the avoidance of doubt, the terms of this clause 11 shall apply equally to the Introduction Contract.

11.2 We shall bear no liability for any loss or damage caused by the negligence of a Partner or their failure to hold appropriate licenses, certifications, accreditations and insurances to provide Partner Services lawfully.

11.3 To the extent permitted by law, we exclude all implied conditions, warranties, representations or other terms which may apply to the Service.

11.4 We will not be liable to any Customer for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of the Service or reliance on any information provided by Team.

11.5 Our maximum aggregate liability under or in connection with these Terms and Conditions and the Introduction Contract, whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to a sum equal to the Partner Fees paid by the Customer for the relevant Partner Services.

12. Termination

12.1 Either party may terminate these Terms and Conditions immediately and without notice to the other party. You may terminate these Terms and Conditions by refraining to use the Service.

12.2 Upon termination for any reason:

a. all rights granted to you under these Terms and Conditions shall cease;

b. you must cease all activities authorised by these Terms and Conditions; and

c. you must immediately confirm to us that you no longer wish to use the Service.

13. Transfer of rights and obligations

13.1 You may not transfer, assign, subcontract, novate, charge or otherwise dispose of these Terms and Conditions and the Introduction Contract, or any of your rights or obligations arising under them.

13.2 We may transfer, assign, subcontract, charge, novate or otherwise dispose of these Terms and Conditions and the Introduction Contract, including any of our rights or obligations arising under them.

14. General terms

14.1 Communications. We are required to provide certain information to you in writing. By accepting these Terms and Conditions through your Use of the Connect Service, you agree that we can communicate with you electronically by email.

14.2 Severance. If any of these Terms and Conditions should be determined to be illegal, invalid, or otherwise unenforceable, it shall be severed and deleted. The remaining Terms and Conditions shall survive, remain in full force and effect, and continue to be binding and enforceable.

14.3 Waiver. If we fail to insist upon strict performance of any of these Terms and Conditions, or if we fail to exercise any of the right or remedies to which we are entitled, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations. No waiver by us of a breach of obligation arising under these Terms and Conditions shall constitute a waiver of any other breach.

14.4 Third Party Rights. A party who is not a party to these Terms and Conditions shall have no rights under the Contract (Rights of Third Parties) Act 1999 or otherwise as a third party to enforce any terms of these Terms and Conditions save for any parent, subsidiary, or affiliate entity within our group company.

14.5 Entire Agreement. These Terms and Conditions and any document expressly referred to in it constitute the whole agreement between us and supersede any previous discussions, correspondence, arrangements or understandings between us.

14.6 Law and Jurisdiction. These Terms and Conditions and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non- contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

14.7 Any dispute or claim arising out of or in connection with these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of England and Wales. Please refer to the OCL Complaints Policy on [ Q:\Oryon\Connect\Processes_SOPs_PP\Connect Policies and SOPs]

14.8 For the avoidance of doubt, a Customer residing in the EU shall be entitled to any mandatory consumer protections applicable in their own country of residence.

15. Contact us

To contact us, please email connect@oryon.co.uk or call on 020 7042 1881.

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