Terms & Conditions

Oryon Imaging

Oryon Imaging is a trading style of Oryon Imaging and Healthcare Ltd (08025022), registered in England and Wales. The registered office is Corner Oak, 1 Homer Road, Solihull, West Midlands, B91 3QG.

Definitions

‘Data’ – any information inputted by you into the community.

‘Intellectual Property Rights’ – refers to any physical information created by a party.

‘Failed scan’ – when a scan is halted before images of a quality high enough for the radiologist to report on are obtained.

‘Community’ – Oryon Connect, our secure online community.

By accepting the Terms and Conditions set out below you agree to the following:

The email address used to register for this account is for your personal use only, and is secure and not accessible to others.

This community account, including any passwords, will be accessible only to you. We do everything to ensure the community is secure; however, you must ensure passwords / logins are not shared.  We will ask you to reset the password every 6 months. If a referral needs to be shared we can arrange that to be securely done through the community.

You are responsible for ensuring that any access to the community does not compromise patient confidentiality and respect.

As a practitioner, should you choose to use the collaboration functionality in the image viewer you will only share the details with an appropriate person, and with the consent of the patient.

You are responsible for ensuring that your details are entered correctly and kept up to date. Oryon Imaging and Healthcare Ltd cannot be held responsible for any error resulting from incorrect details entered by you.

Oryon Imaging and Healthcare Ltd reserves the right to terminate a community account if any of the above terms are breached.

Cancellation Policy

We operate a cancellation policy for all our services. We require 48 hours’ notice to cancel or reschedule an appointment. All pre-paid appointments that are cancelled at least 48 hours before the scheduled appointment will be refunded or rescheduled at no cost to the customer. If the appointment is booked within 48 hours from the scheduled time, it will be non-refundable and cannot be rescheduled.

In an event of a ‘Missed Appointment’, a ‘No Show’ or ‘Late Cancellation’, the customer will be charged the full service cost. A ‘Missed Appointment’, ‘No Show’ or ‘Late Cancellation’ is defined as missing an appointment, not showing up for an appointment on time or failing to cancel the appointment 48 hours or more before the scheduled time.

If the customer is unable to attend their appointment or would like to reschedule, please notify our Bookings team by calling 020 7042 1888 or emailing at least 48 hours before the scheduled appointment time. We will gladly make every effort to accommodate this request.

Metallic implants

The presence of metallic implants can cause substantial image artefacts/distortion, however it is impossible to predict the scale of distortion prior to the imaging. The image distortion cannot be fully eliminated, but our Clinical team will use different techniques to reduce/minimize the artefacts.

After performing the first few sequences, the team will assess the imaging, and decide whether they should continue. If the scan is carried out in full, and a Consultant Radiologist produces a report, the full charge will be payable. Should the radiographers decide not to continue with the scan before images that are of a good enough quality to report on are obtained, no charge will be incurred.

This also applies to scans that are not completed in the case of a patient ‘failing’ the scan because of claustrophobia or pain, or any other event that causes a ‘failed’ scan.

Copyright and trademarks

All branded material contained in this community is owned by Oryon Imaging and Healthcare Ltd, and is subject to copyright. As such, you will not use any images or content from this community in any promotional material.

Intellectual property

All Intellectual Property Rights in this community belong to Oryon Imaging and Healthcare Ltd.

All Intellectual Property Rights in your personal data stored on this community remain your property.

All Intellectual Property Rights in the sensitive data stored on this community remain the property of the patient to whom they pertain.

Booking appointments and payment

If you choose the functionality of booking and/or paying for an appointment on the community, please be aware that our Cancellation Policy applies as soon as you create an appointment.

Cookies

We use Salesforce Communities product to run this community. Salesforce issues a session cookie to record encrypted authentication information for the duration of a specific section. The session cookie does not include the user’s username or password. Salesforce does not use cookies to store other confidential user and session information, but instead implements more advanced security methods based on dynamic data and encoded session IDs.

Please follow the link to see our Privacy Policy.

Oryon Develop

Oryon Develop Ltd (07269060) is registered in England and Wales. The registered office is Corner Oak, 1 Homer Road, Solihull, West Midlands, B91 3QG.

Definitions

‘Data’ – any information inputted by you into your account.

‘Intellectual Property Rights’ – refers to any physical information created by a party.

By accepting the Terms and Conditions set out below you agree to the following:

The email address used to register for this account is for your personal use only, and is secure and not accessible to others.

This account, including any passwords, will be accessible only to you or those you voluntarily give your log in details to.

You are responsible for ensuring that your details are entered correctly and kept up to date. Oryon Develop cannot be held responsible for any error resulting from incorrect details entered by you.

Oryon Develop reserves the right to terminate an account if any of the above terms are breached.

Copyright and Trademarks

All branded material contained on this website is owned by Oryon Develop, and is subject to copyright. As such, you will not use any images or content from this website in any promotional material.

Intellectual Property

All Intellectual Property Rights in this community belong to Oryon Develop.

All Intellectual Property Rights in your personal data stored on this website remain your property.

Booking onto Events and Payment

Payment constitutes a legally binding agreement and acceptance of these terms. Oryon Develop reserves the right to cancel, postpone or change in any way an event. In the unlikely event this should occur, Oryon Develop will endeavour to reschedule the event. Should this not be possible, we will offer a transfer onto a similar costing course or full refund.

Your details are kept secure; we use Sage Pay, an independent payment service provider to collect payments. To find out more about how Sage Pay works, click here.

Cancellation Policy 

  • 7 days or less before the event: we are not able to offer any refund / course transfer
  • 8-14 days before the event: 50% refund or full credit note
  • More than 2 weeks before the event: full refund or credit note

However, if you find that you are unable to attend and would like a colleague to take your place, please place this in writing to develop@oryon.co.uk providing their full name, profession and email contact address. This information must be provided at least 12 hours before the particular event.

Please follow this link to see our Privacy Policy.

Speakers’ notes

Talk content and speakers’ slides are the intellectual property of the speaker. We do not keep speakers’ slides on file after the event. We always aim to provide you electronically with PDF versions of speakers’ slides before the event date.

If we are not provided with speaker slides until the day of the event, we will aim to share the slides with you post-event. However, permission to share the slides is entirely at the speaker’s discretion and will not be provided for all events.

Photography

We may film all or part of the event. Videos and photographs taken at our events may be posted online. By attending one of our events you recognise the possibility that you may be featured in any video or photographic content we produce from it. If you do not consent to this, please let us know.

Certificates of Attendance

From 9am the day after the attended event, you will be able to log in and download / print your Certificate of Attendance. Instructions are as follows:

Please login to your Connect account by clicking on ‘My account’ on our website. Once logged in, scroll down to the relevant course and alongside the course title, click on the ‘leave feedback’ box. At the bottom of the short feedback form, click on ‘submit’. This will then take you back to your dashboard. You can now download your certificate.

Should you require a duplicate copy in the future, you will not need to submit the feedback.

If you booked the course for a colleague or you booked more than one place and the attendee does not have an online account, please email develop@oryon.co.uk and a member of the team will sort this out quickly for you.

Issuing of Duplicate Certificates

Certificates of Attendance can be accessed from your online account and can be downloaded and printed at your convenience. However, should you wish us to provide you with copies, our administration charges are as follows:

1-5 Certificates – £15 + VAT

6 or more Certificates – £20 + VAT

The duplicate Certificates will be emailed to you. However, if you would prefer for them to be posted, an additional £1.50 postage charge will be applied. All requests for duplicate Certificates to be put in writing and emailed to develop@oryon.co.uk. Payment must be received by Oryon Develop before the certificates are re-issued. Payment can be made over the phone, by cheque or BACs payment.

Oryon Connect

1. Interpretation

The following definitions and rules of interpretation apply in these Terms and Conditions.

1.1 Definitions:

Oryon Imaging is referencing to a trading style of Oryon Imaging and Healthcare Ltd (08025022). Registered in England and Wales, the registered office is Corner Oak, 1 Homer Road, Solihull, West Midlands, B91 3QG.

Associated Company means a company in common ownership with OCL being one with the same person of significant control including but not limited to Oryon Imaging and Healthcare Limited and Oryon Develop Limited;

Business Day means a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business;

Customer or you means an individual that has approached OCL either requesting imaging services on a private basis without having the requisite referral by a Practitioner or for Introduction services, and has consented to being introduced to Partners by OCL for Partner Services;

Connect Service or Introduction Service means the proposal and signposting of Partners to Customers by OCL and subsequent Introduction by OCL of Partners to Customers for the provision of Partner Services in accordance with these Terms and Conditions following a request by the Customer;

Introduction means the introduction by OCL of a Customer for Partner Services to a Partner at the Customer’s request;

OCL, we, our or us means Oryon Connect Limited, a company incorporated and registered in England and Wales with company registration number 11776903 and registered office at Corner Oak, 1 Home Road, Solihull, B91 3QG;

OCL Approved Partner Network or APN means the database of approved Partners established and maintained by OCL and Oryon Imaging and Healthcare Limited;

Oryon Develop Limited or ODL means the company incorporated and registered in England and Wales with company registration number 07269060 and its registered office at Corner Oak, 1 Home Road, Solihull, B91 3QG which is in an Associated Company of OCL and provides continuing professional development to clinicians and practitioners including some of the Partners from time to time;

Oryon Imaging and Healthcare Limited or OIL means the company incorporated and registered in England and Wales with company registration number 08025022 and its registered office at Corner Oak, 1 Home Road, Solihull, B91 3QG which is in an Associated Company of OCL and provides private imaging services to Customers including some of the Customers from time to time;

Partner means a GP, Consultant, Physiotherapist, allied healthcare professionals, or other practitioner or clinician that is approved by OCL, having entered into a Services Agreement with OCL to receive Introductions and provide Partner Services to Customers;

Partner Fees means the fees for the Partner Services agreed between the Customer and the Partner through OCL for each Introduction and ongoing provision of Partner Services;
Partner Services means the medical advice, diagnosis, treatment, assistance, procedure or other services to be provided by a Partner to a Customer (including a referral for imaging services where appropriate) following acceptance of an Introduction;

Team means OCL administrative staff engaged from time to time; and

Terms and Conditions means these Terms and Conditions together with any documents referred to in them.

1.2 Clause headings shall not affect the interpretation of these Terms and Conditions.

1.3 A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).

1.4 Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.

1.5 Unless the context otherwise requires, a reference to one gender shall include a reference to the other genders.

1.6 Unless otherwise specified, a reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time and shall include all subordinate legislation made from time to time under that statute or statutory provision and all orders, notices, codes of practice and guidance made under it.

1.7 Any obligation on a party not to do something includes an obligation not to allow that thing to be done and an obligation to use best endeavors to prevent that thing being done by another person.

1.8 Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

1.9 A working day is any day which is not a Saturday, a Sunday, a bank holiday or a public holiday in England.

2. Acceptance of the terms

2.1 These Terms and Conditions are a legal agreement between the Customer and OCL for the use of our Connect Service.

2.2 Partners must also comply at all times with the terms of the Partner Services Agreement entered into with us.

2.3 By using and/or registering to use the Connect Service either in writing, online or via the telephone, you confirm that you accept all of the terms and conditions contained in these Terms and Conditions.

2.4 If you do not agree to these Terms and Conditions, you must not use the Connect Service.

2.5 We recommend that you store or print-off a copy of these Terms and Conditions for your records.

3. The Connect service

3.1 In consideration of the Customer agreeing to pay the Partner Fees in respect of the Partner Services, OCL hereby agrees to provide the Connect Service as follows:

a. The Team ask the Customer a number of questions in order to filter down to the relevant specialty of Partner the Customer requires together with the budget, timescales and preferred location for performance of the Partner Services;

b. The Team introduce the Customer to Partners from within OCL’s APN or confirm they are unable to make such an introduction;

c. The Customer chooses which Partner they would like to proceed with and notifies the same to OCL;

d. The Team make the initial appointment with the chosen Partner on the Customer’s behalf as soon as reasonably possible following the Customer confirming their choice;

e. The Customer makes payment of the Partner Fees to OCL prior to the appointment;

f. If imaging services are necessary, the chosen Partner may refer the Customer to OIL for the same, but are not obligated to do so.

4. Bookings with Partners

4.1 OCL does not provide Partners Services and the Team are not medically qualified.

4.2 OCL requires every Partner to ensure that they hold all active licenses, registrations, qualifications, certifications, accreditations and insurance protections to provide Partner Services as required by law to practice the specialties of the Partner Services offered by them.

4.3 Notwithstanding the foregoing, OCL makes no representations, warranties or guarantees, whether expressed or implied, as to any Partners’ professional qualifications, expertise, eligibility, quality of work, price or cost information, insurance coverage or insurance fee assurance. It is the sole responsibility of the Partner to be eligible and capable of providing the appropriate Partner Services.

4.4 In no event shall OCL be liable to you or anyone else for any decision made or action taken by you in reliance on Introduction.

4.5 Other than verifying Partners in accordance with the OCL [onboarding policy] We do not in any way endorse, refer, evaluate, guarantee or recommend any Practitioner or their advice, procedures, treatment, information, and opinions or other information.

4.6 The Customer is ultimately responsible for choosing their own Partner. Any provision of Partner Services by the Partner to the Customer is directly between the two parties and it is acknowledged that OCL is not a party to such arrangement, booking or contract. The provision of any Partner Services including diagnostic services by a Partner to a Customer shall be governed by the terms of supply or contract agreed between the Partner and the Customer. The Team may provide the terms of the relevant Partner upon request.

4.7 The Customer acknowledges that the Connect Service should not be used to obtain emergency or acute services and OCL does not provide Introductions to Partners specialising in those areas listed in the exclusions list on the OCL website.

4.8 All Customers acknowledge and agree that any complaint, grievance or claim they may have that is in any way connected with a Partner and/or Partner’s practice must be addressed and/or brought directly against the Partner and/or their practice and not against OCL.

4.9 Please note that any and all information provided to you by OCL is provided solely for your information; OCL will not provide you with any clinical advice or recommendation of any kind and must never be used as a substitute for, nor does it replace professional medical advice, diagnosis, assistance or treatment or procedure. Nothing stated by OCL or its Team is intended to be and must not be taken to be the practice of medicine or other professional healthcare advice or the provision of medical care.

4.10 Partners within OCL’s ACN with whom Customers may book appointments or consultations, enter into contracts with us under which the Partner pays us for Introductions made to them. OCL does not receive any additional fees from the Partners for including them in the APN.

4.11 We will provide you with information about the Partners who may be suitable to provide the Partner Services you seek based on information that you provide to us such as geographical location, medical specialty, budget and timescales.

4.12 Following the Customers initial appointment with a Partner OCL will contact both the Customer and Partner to assess the outcome for quality assurance and development purpose and to assist the Customer in managing their healthcare journey.

4.13 If the Customer requires further treatment they may make additional requests for Introductions to alternative or other Partners. Such Introductions will be subject to the payment of additional Partner Fees and OCL may charge the Partners in accordance with the Partner Services Agreement.

5. Data Protection

5.1 OCL and the Associated Companies will collect and process the Customer’s personal data in accordance with its privacy policy, which can be found at https://oryon.co.uk/privacy-policy/

6. Our Introduction Contract with Customers

6.1 Our acceptance of your request for an Introduction will take place upon our confirmation of your instructions and provision of an Introduction, at which point a contract (the Introduction Contract) will come into existence between the Customer and us which shall govern our relationship together with these Terms and Conditions and documents referred to herein.

6.2 If you wish to make a change to the Introduction that you have requested please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the Partner’s availability or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the Introduction Contract.

6.3 It is the Client’s responsibility to provide all relevant or accurate medical and other information requested by the Team in a timely manner.

7. Partner Fees

7.1 OCL acts as the billing agent for the Partners in respect of the Partner Services only and shall issue an invoice (which shall be a VAT invoice if VAT is properly due) in respect of the agreed Partner Fees to the Customer upon confirmation of the Introduction by the Customer. The Customer shall be required to pay all invoices in advance of receipt of the Partner Services and the Partner shall not provide any Partner Services if payment of the Partner Fees has not been received by OCL in advance of the initial appointment.

7.2 All Partner Fees payable under this Agreement and quoted by the Team are, unless otherwise stated, exclusive of VAT and other duties or taxes which may be payable.

8. Cancellation of the Introduction Contract

8.1 If the provision of Partner Services to you by a Partner is delayed by an event outside of OCL’s control then we will contact you to let you know and we will take steps to minimise the effect of the delay. We will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Introduction Contract.

8.2 We may end the Introduction Contract at any time in writing to the Customer’s email address on record where the Customer fails to attend a scheduled appointment with the Partner to provide the Partner Services within 10 minutes of the scheduled commencement time.

8.3 To rearrange a scheduled appointment or cancel the Introduction Contract, you must call Oryon Connect Bookings team at least 48 hours before scheduled appointment time.

8.4 If the Customer fails to pay the Partner Fees in advance of the appointment then the appointment shall be cancelled and the Partner will not provide the Partner Services. Such cancellation may still give rise to a cancellation charge in accordance with this term 8.

9. Partner relationship

9.1 Neither use of the Connect Service, nor any other communication with OCL shall create a Partner/Customer relationship.

9.2 OCL is not an employer of the Partners, nor does it guarantee to introduce any quantity of Customers to Partners.

9.3 OCL has no control over, and cannot guarantee the availability of any Partner at any particular time. We will not be liable for cancelled or otherwise unfulfilled appointments, or any injury resulting therefrom, or for any other injury resulting or arising from or related to the use of the Connect Service whatsoever.

9.4 Customers are advised to perform their own investigations on the Partner prior to selecting the Partner, including, but not limited to contacting the appropriate licensing or certification authorities to verify listed credentials and education, by visiting the Partner’s website, contacting and speaking with your current GP and the medical association(s) relevant to the Partner’s specialty.

10. Changes to these terms

We may revise these Terms and Conditions at any time. Please check this page from time to time to take notice of any changes we have made, as they are binding on you. If you do not agree to such changes, you should not use the Connect Service. Your continued use of the Connect Service after the date the modified terms are posted will constitute your acceptance of the modified terms.

11. Limitation of our liability

11.1 Nothing in these Terms and Conditions excludes or limits OCL’s liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. For the avoidance of doubt, the terms of this clause 11 shall apply equally to the Introduction Contract.

11.2 We shall bear no liability for any loss or damage caused by the negligence of a Partner or their failure to hold appropriate licenses, certifications, accreditations and insurances to provide Partner Services lawfully.

11.3 To the extent permitted by law, we exclude all implied conditions, warranties, representations or other terms which may apply to the Service.

11.4 We will not be liable to any Customer for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of the Service or reliance on any information provided by Team.

11.5 Our maximum aggregate liability under or in connection with these Terms and Conditions and the Introduction Contract, whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to a sum equal to the Partner Fees paid by the Customer for the relevant Partner Services.

12. Termination

12.1 Either party may terminate these Terms and Conditions immediately and without notice to the other party. You may terminate these Terms and Conditions by refraining to use the Service.

12.2 Upon termination for any reason:

a. all rights granted to you under these Terms and Conditions shall cease;

b. you must cease all activities authorised by these Terms and Conditions; and

c. you must immediately confirm to us that you no longer wish to use the Service.

13. Transfer of rights and obligations

13.1 You may not transfer, assign, subcontract, novate, charge or otherwise dispose of these Terms and Conditions and the Introduction Contract, or any of your rights or obligations arising under them.

13.2 We may transfer, assign, subcontract, charge, novate or otherwise dispose of these Terms and Conditions and the Introduction Contract, including any of our rights or obligations arising under them.

14. General terms

14.1 Communications. We are required to provide certain information to you in writing. By accepting these Terms and Conditions through your Use of the Connect Service, you agree that we can communicate with you electronically by email.

14.2 Severance. If any of these Terms and Conditions should be determined to be illegal, invalid, or otherwise unenforceable, it shall be severed and deleted. The remaining Terms and Conditions shall survive, remain in full force and effect, and continue to be binding and enforceable.

14.3 Waiver. If we fail to insist upon strict performance of any of these Terms and Conditions, or if we fail to exercise any of the right or remedies to which we are entitled, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations. No waiver by us of a breach of obligation arising under these Terms and Conditions shall constitute a waiver of any other breach.

14.4 Third Party Rights. A party who is not a party to these Terms and Conditions shall have no rights under the Contract (Rights of Third Parties) Act 1999 or otherwise as a third party to enforce any terms of these Terms and Conditions save for any parent, subsidiary, or affiliate entity within our group company.

14.5 Entire Agreement. These Terms and Conditions and any document expressly referred to in it constitute the whole agreement between us and supersede any previous discussions, correspondence, arrangements or understandings between us.

14.6 Law and Jurisdiction. These Terms and Conditions and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non- contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

14.7 Any dispute or claim arising out of or in connection with these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of England and Wales. Please refer to the OCL Complaints Policy on [ Q:\Oryon\Connect\Processes_SOPs_PP\Connect Policies and SOPs]

14.8 For the avoidance of doubt, a Customer residing in the EU shall be entitled to any mandatory consumer protections applicable in their own country of residence.

15. Contact us

To contact us, please email connect@oryon.co.uk or call on 020 7042 1881.

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