Terms & Conditions

Oryon Imaging

Definitions

‘Data’ – any information inputted by you into the community.

‘Intellectual Property Rights’ – refers to any physical information created by a party.

‘Failed scan’ – when a scan is halted before images of a quality high enough for the radiologist to report on are obtained.

‘Community’ – Oryon Connect, our secure online community.

By accepting the Terms and Conditions set out below you agree to the following:

The email address used to register for this account is for your personal use only, and is secure and not accessible to others.

This community account, including any passwords, will be accessible only to you. We do everything to ensure the community is secure; however, you must ensure passwords / logins are not shared.  We will ask you to reset the password every 6 months. If a referral needs to be shared we can arrange that to be securely done through the community.

You are responsible for ensuring that any access to the community does not compromise patient confidentiality and respect.

As a practitioner, should you choose to use the collaboration functionality in the image viewer you will only share the details with an appropriate person, and with the consent of the patient.

You are responsible for ensuring that your details are entered correctly and kept up to date. Oryon Imaging Ltd cannot be held responsible for any error resulting from incorrect details entered by you.

Oryon Imaging Ltd reserves the right to terminate a community account if any of the above terms are breached.

Cancellation Policy

We operate a cancellation policy for all our services. We require 48 hours’ notice to cancel or reschedule an appointment. All pre-paid appointments that are cancelled at least 48 hours before the scheduled appointment will be refunded or rescheduled at no cost to the customer. If the appointment is booked within 48 hours from the scheduled time, it will be non-refundable and cannot be rescheduled.

In an event of a ‘Missed Appointment’, a ‘No Show’ or ‘Late Cancellation’, the customer will be charged the full service cost. A ‘Missed Appointment’, ‘No Show’ or ‘Late Cancellation’ is defined as missing an appointment, not showing up for an appointment on time or failing to cancel the appointment 48 hours or more before the scheduled time.

If the customer is unable to attend their appointment or would like to reschedule, please notify our Bookings team by calling 020 7042 1888 or emailing at least 48 hours before the scheduled appointment time. We will gladly make every effort to accommodate this request.

Metallic implants

The presence of metallic implants can cause substantial image artefacts/distortion, however it is impossible to predict the scale of distortion prior to the imaging. The image distortion cannot be fully eliminated, but our Clinical team will use different techniques to reduce/minimize the artefacts.

After performing the first few sequences, the team will assess the imaging, and decide whether they should continue. If the scan is carried out in full, and a Consultant Radiologist produces a report, the full charge will be payable. Should the radiographers decide not to continue with the scan before images that are of a good enough quality to report on are obtained, no charge will be incurred.

This also applies to scans that are not completed in the case of a patient ‘failing’ the scan because of claustrophobia or pain, or any other event that causes a ‘failed’ scan.

Copyright and trademarks

All branded material contained in this community is owned by Oryon Imaging Ltd, and is subject to copyright. As such, you will not use any images or content from this community in any promotional material.

Intellectual property

All Intellectual Property Rights in this community belong to Oryon Imaging Ltd.

All Intellectual Property Rights in your personal data stored on this community remain your property.

All Intellectual Property Rights in the sensitive data stored on this community remain the property of the patient to whom they pertain.

Booking appointments and payment

If you choose the functionality of booking and/or paying for an appointment on the community, please be aware that our Cancellation Policy applies as soon as you create an appointment.

Cookies

We use Salesforce Communities product to run this community. Salesforce issues a session cookie to record encrypted authentication information for the duration of a specific section. The session cookie does not include the user’s username or password. Salesforce does not use cookies to store other confidential user and session information, but instead implements more advanced security methods based on dynamic data and encoded session IDs.

Please follow the link to see our Privacy Policy.

Oryon Develop

Definitions

‘Data’ – any information inputted by you into your account.

‘Intellectual Property Rights’ – refers to any physical information created by a party.

By accepting the Terms and Conditions set out below you agree to the following:

The email address used to register for this account is for your personal use only, and is secure and not accessible to others.

This account, including any passwords, will be accessible only to you or those you voluntarily give your log in details to.

You are responsible for ensuring that your details are entered correctly and kept up to date. Oryon Develop cannot be held responsible for any error resulting from incorrect details entered by you.

Oryon Develop reserves the right to terminate an account if any of the above terms are breached.

Copyright and Trademarks

All branded material contained on this website is owned by Oryon Develop, and is subject to copyright. As such, you will not use any images or content from this website in any promotional material.

Intellectual Property

All Intellectual Property Rights in this community belong to Oryon Develop.

All Intellectual Property Rights in your personal data stored on this website remain your property.

Booking onto Events and Payment

Payment constitutes a legally binding agreement and acceptance of these terms. Oryon Develop reserves the right to cancel, postpone or change in any way an event. In the unlikely event this should occur, Oryon Develop will endeavour to reschedule the event. Should this not be possible, we will offer a transfer onto a similar costing course or full refund.

Your details are kept secure; we use Sage Pay, an independent payment service provider to collect payments. To find out more about how Sage Pay works, click here.

Cancellation Policy 

  • 7 days or less before the event: we are not able to offer any refund / course transfer
  • 8-14 days before the event: 50% refund or full credit note
  • More than 2 weeks before the event: full refund or credit note

However, if you find that you are unable to attend and would like a colleague to take your place, please place this in writing to develop@oryon.co.uk providing their full name, profession and email contact address. This information must be provided at least 12 hours before the particular event.

Please follow this link to see our Privacy Policy.

Certificates of Attendance

From 9am the day after the attended event, you will be able to log in and download / print your Certificate of Attendance. Instructions are as follows:

Please login to your Connect account by clicking on ‘My account’ on our website. Once logged in, scroll down to the relevant course and alongside the course title, click on the ‘leave feedback’ box. At the bottom of the short feedback form, click on ‘submit’. This will then take you back to your dashboard. You can now download your certificate.

Should you require a duplicate copy in the future, you will not need to submit the feedback.

If you booked the course for a colleague or you booked more than one place and the attendee does not have an online account, please email develop@oryon.co.uk and a member of the team will sort this out quickly for you.

Issuing of Duplicate Certificates

Certificates of Attendance can be accessed from your online account and can be downloaded and printed at your convenience. However, should you wish us to provide you with copies, our administration charges are as follows:

1-5 Certificates – £15 + VAT

6 or more Certificates – £20 + VAT

The duplicate Certificates will be emailed to you. However, if you would prefer for them to be posted, an additional £1.50 postage charge will be applied. All requests for duplicate Certificates to be put in writing and emailed to develop@oryon.co.uk. Payment must be received by Oryon Develop before the certificates are re-issued. Payment can be made over the phone, by cheque or BACs payment.

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