We operate a cancellation policy for all our services. We require 48 hours’ notice should you wish to cancel or reschedule your appointment. All pre-paid appointments that are cancelled at least 48 hours before the scheduled appointment will be refunded or rescheduled at no cost to the customer. If the appointment is booked within 48 hours from the scheduled time, it will be non-refundable and cannot be rescheduled.
In an event of a ‘Missed Appointment’, a ‘No Show’ or ‘Late Cancellation’, the customer will be charged the full service cost. A ‘Missed Appointment’, ‘No Show’ or ‘Late Cancellation’ is defined as missing an appointment, not showing up for an appointment on time or failing to cancel the appointment 48 hours or more before the scheduled time.
Cancelling an Appointment
If you are unable to attend your appointment or would like to reschedule, please notify our Bookings Team by calling 020 7042 1888 or emailing at least 48 hours before your scheduled appointment time. We will gladly make every effort to accommodate your request.
However if you find that you are unable to attend and would like a colleague to take your place, please place this in writing to firstname.lastname@example.org, providing their full name, profession and email contact address. This information must be provided at least 12 hours before the particular event.
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