Cancellation Policy

Oryon Imaging

We operate a cancellation policy for all our services. We require 48 hours’ notice should you wish to cancel or reschedule your appointment. All pre-paid appointments that are cancelled at least 48 hours before the scheduled appointment will be refunded or rescheduled at no cost to the customer. If the appointment is booked within 48 hours from the scheduled time, it will be non-refundable and cannot be rescheduled.

In an event of a ‘Missed Appointment’, a ‘No Show’ or ‘Late Cancellation’, the customer will be charged the full service cost. A ‘Missed Appointment’, ‘No Show’ or ‘Late Cancellation’ is defined as missing an appointment, not showing up for an appointment on time or failing to cancel the appointment 48 hours or more before the scheduled time.

Cancelling an Appointment

If you are unable to attend your appointment or would like to reschedule, please notify our Bookings Team by calling 020 7042 1888 or emailing at least 48 hours before your scheduled appointment time. We will gladly make every effort to accommodate your request.

Oryon Develop

Cancellation policy

  • 7 days or less before the event: we are not able to offer any refund / course transfer
  • 8-14 days before the event: 50% refund or full credit note
  • More than 2 weeks before the event: full refund or credit note

However if you find that you are unable to attend and would like a colleague to take your place, please place this in writing to develop@oryon.co.uk, providing their full name, profession and email contact address. This information must be provided at least 12 hours before the particular event.

Oryon Connect

Introduction
Oryon Connect recognises the importance of a clear cancellation and rescheduling policy to its customers using Oryon Connect Introduction service and practitioners who are part of the Approved Practitioner Network (APN).
• Provide a simple procedure
• Provide a transparent procedure

We operate a cancellation policy for all our services

Cancelling or rescheduling an appointment
We require 48 hours’ notice prior to the appointment time from a customer or Partner who wish to cancel or reschedule an appointment. Cancelling or rescheduling an appointment can take place over the phone or email.

Refunds and charges
All appointments that are cancelled at least 48 hours before the scheduled appointment will be refunded or rescheduled at no cost to the customer. If the appointment is booked within 48 hours from the scheduled time, it will be non-refundable and cannot be rescheduled.

Should the customer request for a new appointment after an appointment has been cancelled within 48 hours, the customer will be liable to pay for the full amount of the new appointment. Fees from the original appointment cannot be transferred onto a new appointment during this time.

In the event of a ‘Missed Appointment’, a ‘No Show’ or ‘Late Cancellation’, the customer will be charged the full-service cost. A ‘Missed Appointment’, a ‘No Show’ or ‘Late Cancellation’ is defined as missing an appointment, not showing up for an appointment on time or failing to cancel the appointment 48 hours or more before the scheduled time.

In event where a Partner cancels an appointment within 48 hours of the agreed appointment, the customer will be entitled to a full refund. Oryon Connect will do its best to accommodate the patient with another suitable partner in the event of a cancellation. Oryon Connect reserves the right to charge the partner a fee for the late cancellation of the appointment as per APN agreement (refer to the APN agreement).

Complaints
Any complaints made by a customer or Partner about our cancellation policy should be escalated to a manager (refer to Oryon Connects Complaints policy).

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