FAQs

Have a question? See below for answers to some questions that we are frequently asked which just might solve your query. If not, don’t hesitate to contact us.

At the moment, all our upcoming courses are being run online, as webinars. Here is how they work, and what they'll include:
  • Joining the webinar - You'll get two emails - one 24 hours before the course and one 1 hour before, both with the link to the webinar 'room'.
  • During the event - In the webinar 'room' you'll be able to see the speaker(s) deliver their course, live, and you'll also be able to see their presentation. There is a chat box, where you can leave your questions for the speaker to answer during the Q&A sessions at the end of each part of the talk.
  • No technical stuff needed - You do not need to connect a microphone or a video camera for these webinars. You won't be able to see or hear other attendees. You can watch from your computer, laptop, iPad, or phone.
  • Group learning - These webinars count as group learning, because we make them interactive and you can engage with the speaker and with other attendees in the chat box.
  • Recording of the event - You will be sent a recording of the webinar after the event, which is yours to keep.
Please try going through the following steps: If you are on a computer/laptop:
  1. Make sure you are viewing the webinar with Google Chrome as your browser (you may need to download it if you don’t already have it), then copy and paste the link from your reminder email into the Chrome URL.
  2. Make sure your internet connection is strong enough and everything is working properly with your WiFi router – try moving closer to your router or use an ethernet cable directly from your router into your computer/laptop.
  3. Try closing other applications and tabs open on your computer.
  4. Try refreshing the page (right click the very top of the window and select ‘reload’, or exit completely and click the link from your email again).
  5. Unmute your actual computer settings or turn your volume up.
  6. Unmute your browser tab
  7. Log out completely from the webinar and log back in again (click the X and then click the link in your email again).
  8. Switch your device off and then back on again.
One of our team will be on hand to help you out in the webinar – please click the hand symbol on the bottom right of the chat box and you will see one of our names pop up in a private message at the top of the chat box to help resolve the issue. If all else fails, please know that you will be able to watch the recording sent out the following day after each event. If the problem is from our side (ie. if ClickMeeting has had a fault) we get notified by their status updates so we would investigate the issue and we have workarounds in place.
You can watch the webinar from any mobile devices that has access to the App Store or Google Play. To do this:
  1. Download 'ClickMeeting' from Google Play or the Apple App Store
  2. Go to your reminder email from us and click on the link to join
  3. Select ' open with mobile APP', enter your name & the webinar password from your email
If the problem is from our side (ie. if ClickMeeting has had a fault) we get notified by their status updates so we would investigate the issue and we have workarounds in place.
If you are on a mobile device please check the following:
  1. Make sure your internet connection is strong enough and everything is working properly with your WiFi router
  2. Move closer to your WiFi router
  3. If you are able to, you may need to try switching to mobile data in your settings if your WiFi connection is not strong enough (your network may charge you if you go over your data allowance, so double check this first)
Please ensure you are viewing the meeting on the ‘ClickMeeting’ app by doing the following:
  1. Download 'ClickMeeting' from Google Play or the Apple App Store – avoid using your device’s browser as it may not work properly
  2. Go to your reminder email from Oryon and click on the link to join
  3. Select ' open with mobile APP', enter your name & the webinar password from your email.
If the problem is from our side (ie. if ClickMeeting has had a fault) we get notified by their status updates so we would investigate the issue and we have workarounds in place.
If you are on a computer/laptop please:
  1. Make sure you have a strong enough internet connection and your WiFi router is working properly
    • Try moving closer to your WiFi router
    • Try plugging an ethernet cable straight from your router into your computer
  2. Make sure you are using Google Chrome as your browser to open the webinar (you may need to download it if you don’t already have it), then copy and paste the link from your reminder email into the Chrome URL
  3. Make sure your internet connection is strong enough and everything is working properly with your WiFi router – try moving closer to your router or use an ethernet cable directly from your router into your computer/laptop
  4. Try closing other applications and tabs open on your computer
  5. Refreshing the page (right click the very top of the window and select ‘reload’, or exit completely and click the link from your email again)
  6. Logging out completely from the webinar and logging back in again (click the X and then click the link in your email again)
  7. Switching your device off and then back on again
  8. Try switching to a mobile device instead
If you are on a mobile device (eg. iPad, tablet, mobile phone):
  1. Make sure your internet connection is strong enough and everything is working properly with your WiFi router
    • Move closer to your WiFi router
    • If you are able to, you may need to try switching to mobile data in your settings if your WiFi connection is not strong enough (your network may charge you if you go over your data allowance, so double check this first)
  2. Make sure you are viewing on the ‘ClickMeeting’ app
    • Download 'ClickMeeting' from Google Play or the Apple App Store – avoid using your device’s browser as it may not work properly
    • Go to your reminder email from Oryon and click on the link to join
    • Select ' open with mobile APP', enter your name & the webinar password from your email.
  3. If all else fails, please know that you will be able to watch the recording sent out the following day after each event
If the problem is from our side (ie. if ClickMeeting has had a fault) we get notified by their status updates so we would investigate the issue and we have workarounds in place.
Yes, everyone can change their own settings to however they like! Play around and adjust the settings to suit you:
  • You can click ‘full screen’ at the top to make your window bigger.
  • You can move the AV pod (the video of the speaker and host) around the slides by clicking and dragging it, or you can click the ‘Dock’ button on the bottom right of the AV pod and this will move it over to the top right above the chat box if you are on a computer/laptop.
  • You can make the slides bigger or smaller and hide the chat box on the right by clicking the arrows between the chat box and the slides.
  • If you need to change your sound/volume settings, adjust them on your actual computer or mobile device.
Feel free to ask questions for the Q&A by typing in the chat box and get involved with the polls by voting!
Yes, we record all our webinars and send the recording out to everyone booked onto the course the next working day. So, don’t worry if you can’t make the live event, as long as you are booked on you will receive the recording! You will also receive your CPD certificate the next day if you are a clinician. If you are a member of the public, you will not receive a certificate.
We encourage those who can make it to the live webinars to attend so that you can ask questions during the live Q&A, join in on polls, interactivities and learn in a group setting. However, you don’t have to attend, you can catch up with the recording if you miss any of it. Our recordings are sent out the next working day to everyone booked on. You will also receive your CPD certificate the next day if you are a clinician. If you are a member of the public you will not receive a certificate.
We are now running all our courses as webinars. Keep an eye out for more announcements, and check our blog out.
We have courses for both healthcare professionals and those who are generally interested in learning about health. Although our professional course content is particularly aimed at allied health professionals, anyone who is interested to learn is more than welcome to attend. Do get in touch with us via email or call if you have any questions about how the course will be pitched / course content.
Yes! We love seeing students at our courses, so we offer a 50% discount to all students. Just use the code STUDENT50 at checkout and bring some student ID with you to the event, or email it to us beforehand, to take advantage of this.
At the moment, due to Covid-19 we are only offering webinars, which you can read about in the first answer on this page. In normal times, our weekday evening courses are informal style lectures or workshops, usually lasting 2-2.5 hours. Most courses will have one (or sometimes two) speakers who will lead the course, presenting on advertised topics. We always have a networking / tea break in the middle and there will be plenty of time to ask questions at the end of the lecture.   All day Saturday events have a full programme of several speakers offering a variety of talks. We know all day conferences can be tiring so there will always be plenty of refreshment breaks.   Our events provide plenty of opportunities to interact and network with the speakers and your colleagues. The clinical content is current and relevant; accessible to a wide range of practitioners.
You can book online through our website. Just find the course you like the look of and click the ‘add to basket’ button. Alternatively, if you would like to book over the phone, give us a call on 0207 042 1899 and we would be happy to help with this.
Absolutely – just let us know by calling 0207 042 1899 or emailing develop@oryon.co.uk as soon as you can, telling us who will be attending instead of you so that we can amend our registration list and ensure your colleague’s certificate is correct.
We work with a variety of healthcare practitioners, all of whom are specialised experts in their field. The content of each course is carefully compiled, with the most relevant information to help you learn about the latest developments in diagnosis and management of generic and specific conditions.
We are always interested to find new speakers, so if you think you have a course to offer we would love to hear from you! Drop us a line at develop@oryon.co.uk or call 0207 042 1899.
For webinars, our course costs include access to to the webinar room, (via email), an extended Q&A session, and the recording of the course to take away with you afterwards. Our course costs include admission to the course, access to the speaker's presentation (where available), light refreshments for an evening course and full refreshments on a day course & Certificate of Attendance. If we are given permission by the speaker, we also email out a digital copy of the notes before a course.
We are always looking to expand our range of courses, do get in touch if you have any tips about where you think we should expand to next.
We appreciate all feedback on course topics that you are looking to see, so do let us know if there are any courses you would like to see in the future and we shall do our best to make it happen. New courses are being added to our website all the time so do keep checking back or join our mailing list to stay updated. Just click the icon in the bottom right to sign up.
In order to properly register you, we need to know your email address so that we can send you a booking confirmation and updates about the course (we always email directions to the venue etc). Your certificate will also be released via email. We also need to know your full name and job title in order to ensure that your certificate is correct. We ask for your address partly so that your payment goes through and also because if you sign up to our marketing emails we want to make sure we only send you information about upcoming courses in your area.
All certificates are available on your online account by 9:30am the day after the course. In order to download your certificate:
  • Log into your online Connect account.
  • From your Develop Dashboard find the attended course you want your certificate for
  • Please leave feedback for the course, after which you will be able to download your certificate.
You can also watch this helpful one-minute video which explains how to get your certificate in a few easy clicks. How to download your CPD certificate from Oryon Help on Vimeo. Any difficulties, just give us a ring and we will be happy to help.
Of course, as per our terms and conditions, if you cancel:
  • More than 2 weeks before the event: full refund or credit note
  • 8-14 days before the event: 50% refund or full credit note
  • 7 days or less before the event: we are not able to offer any refund / course transfer

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