Oryon Imaging operates a cancellation policy that applies to all services. 

Service users are required to provide at least 48 hours’ notice if they wish to cancel or reschedule an appointment. 

Appointments cancelled or rescheduled 48 hours or more before the scheduled appointment time may be refunded or rearranged at no additional cost. Appointments cancelled within 48 hours of the scheduled appointment time are non‑refundable. Where a service user chooses to reschedule within this period, a new payment will be required. 

To secure a booking, Oryon Imaging may require pre‑payment prior to the appointment. This may be necessary due to factors including, but not limited to, the timing, cost, duration, or preparation required for the appointment. Where pre‑payment is required, payment must be received no later than 48 hours before the appointment. For appointments booked within the 48‑hour period, payment will be required at the time of booking. 

Missed Appointments, No Shows, and Late Cancellations 

A Missed Appointment, No Show, or Late Cancellation is defined as: 

• Failing to attend a scheduled appointment
• Arriving too late for the appointment to proceed safely or effectively
• Cancelling the appointment with less than 48 hours’ notice

In these circumstances, the service user will be charged the full cost of the service, as resources and clinical capacity will already have been allocated. 

Cancelling or Rescheduling an Appointment 

If a service user is unable to attend their appointment or wishes to reschedule, they must notify the Bookings Team at least 48 hours before the scheduled appointment time by: 

Telephone: 020 7042 1888 

Email: imaging@oryon.co.uk 

All reasonable efforts will be made to accommodate requests to cancel or reschedule in line with this policy. 

Exceptions and Managerial Discretion 

There may be exceptional circumstances where the cancellation policy is not applied. Any decision to waive or vary the policy must be made by a manager and must be clearly documented, including the rationale for the decision, within Salesforce. 

This ensures transparency, accountability, and consistency in decision‑making and supports effective governance and audit processes. We are Oryon Imaging and Healthcare.

Registered address: 14th Floor, 33 Cavendish Square, London, United Kingdom, W1G 0PW

Registration number: 08025022