Get in touch 020 7042 1880 | imaging@oryon.co.uk
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Become part of our journey
We are always on the lookout for driven, capable professionals who will fit well into our fantastic team. We have two teams: Administrative and Clinical. To apply for a role, find out more and read about our benefits, click the link below the job description.
Our values
At Oryon we strongly believe these six values represent the way we work both with our customers and each other.
- Affordability – We believe that private healthcare should be accessible to all. We have built our company by providing an affordable diagnostic imaging service, without compromising quality. Our prices are kept affordable, whilst we still provide an outstanding clinical service – this remains a key aspect of our business and we mean to keep it that way.
- Quality – We focus on providing the best possible quality in everything we do. Whether it’s diagnostic imaging, CPD courses or booking appointments with healthcare practitioners, we continue to strive for improvements in the services we offer.
- Compassion – Our team are caring and friendly providing plenty of information and resources to make sure our customers are informed, calm and happy.
- Efficiency – We’ve earned trust by making sure that our customers get what they need when they need it. We strive towards a perfect balance of digital and personal interactions, keeping things as straightforward as possible.
- Modernity – We stand out from the crowd. We’re always looking out for smart ways to ensure our service is convenient and comfortable for you. Even as we grow, we are keeping our quirkiness intact.
- Growth – We’re bold. We’re restless. We’ve taken risks, and we know that it will take bravery to continue to grow and improve. We learn from mistakes, criticism and praise alike, using it to help inform our ambitions. We’re here to show the way to better health.
Recommend a friend
Do you want to earn £500? At Oryon our team is very important to us and they are the fundamental reason why we deliver a high-quality service. We are currently recruiting for radiographers to join our dedicated and enthusiastic team. Recommend a friend for one of our radiographer roles and you could earn up to £500, if they are successful. To recommend your friend please email our Human Resources team at hr@oryon.co.uk.
Administrative team openings
Bookings Coordinator
About the role
The Bookings Coordinator is to provide support within the Bookings department for a successful and growing business within the healthcare industry.
This role is an opportunity to enter the healthcare industry and gain valuable insight into this sector.
You will be at the heart of scheduling & managing new and existing appointments for all services provided by the 3 Oryon brands, and will be expected to be involved at all levels from general administration including the dispatching of reports, customer service and troubleshooting. As you will spend most of your time on the phone with patients, you will have excellent interpersonal and communication skills, and the ability to display empathy and compassion towards assisting them on their patient journey.
You will be chasing outstanding referrals, dealing with enquiries, and ensuring that the patient journey is a seamless experience. You will also communicate via email and be using Salesforce as the main platform for all bookings and database management. In addition to phone & email, you will also be required to answer enquiries through online Webchat, offering an excellent customer experience across all communication channels.
Responsibilities:
- Monitoring, triaging and processing all incoming emails and faxes daily.
- Deal with telephone and direct enquiries in a prompt and effective manner, ensuring information provided is accurate with queries effectively prioritised.
- Establish contact and capture information on potential and existing patients from any enquiries, as well as following up on all leads. This also includes creating leads to be followed up on by other sections of the business.
- Ensuring all records are kept up to date.
- Monitor appointment diaries and utilise ‘smart booking’.
- Understand the different products we offer across all 3 brands, as well as being able to communicate sufficient clinical knowledge.
- Assist and communicate directly with relevant individuals where there may be a breakdown of services.
- To use initiative and ‘act-on’ accordingly when it is needed.
- To promote Oryon services to referrers and patients where possible.
- Provide support in other areas of admin.
- To work towards a one working day turnaround for dispatching reports.
- To provide a welcoming and professional service, being the first point of contact, coordinating patient/visitor journey experience throughout the entirety of their visit, including any queries received after their appointment.
- Adapt to and support any changes implemented to improve the service provided to patients, clinicians, and staff.
About you
The ideal candidate will have previous work experience in a customer service-based call Centre / busy office environment, excellent communication, and administration skills with great attention to detail. They will have a willingness to demonstrate initiative and take responsibility for their work. We are looking for someone who has the ability to multitask, prioritize their own workload in a fast-paced working environment and has experience in delivering excellent customer service consistently. Excellent questioning and listening skills are essential.
With the requirement to spend part of your working week located at home, candidates will need to be self-motivated and professional, with previous remote working experience preferable but not essential. Any potential candidates would however need to have an appropriate workspace at home enabling them to effectively fulfil their duties (equipment will be provided).
Send your CV to our HR team, hr@oryon.co.uk on to apply for the Bookings Coordinator Role.
Reception Coordinator
About the role
Being one of the first points of contact at Oryon Imaging, the Reception team is essential in defining how patients and visitors experience our service. There will also be an opportunity to be trained on the Healthcare Assistant (HCA) role and to occasionally undertake the HCA duties.
As Reception Coordinator you will provide a highly personalised five-star service with exceptional attention to detail that marks the difference between our centre and the competition. This is a full-time position that will require you to cover various shifts throughout the week, including weekends.
Responsibilities:
- Monitoring, triaging and processing all incoming emails and faxes daily.
- Deal with telephone and direct enquiries in a prompt and effective manner, ensuring information provided is accurate with queries effectively prioritised.
- Establish contact and capture information on potential and existing patients from any enquiries, as well as following up on all leads. This also includes creating leads to be followed up on by other sections of the business.
- Welcome patients and visitors in a warm and professional manner
- Assist patients with the check in process, providing information about their appointment
- Comfort patients by anticipating their needs and anxieties, answering any questions they may have
- To identify and respond in a sympathetic and caring manner to patients who need extra attention
- Deal with telephone and direct enquiries in an efficient and polite manner
- To have clear knowledge and understanding of our modalities, services and pricing, to be able to schedule patient appointments
- Maintain accurate patient records by obtaining, recording and updating information on patient profile and notes
- Create invoices and issue receipts to patients
- When on early or late shift, follow the opening up and closing down procedures
- Assist with inventory and stock of office supplies
- Deal with incoming and outgoing post
- Maintaining public areas in order to enhance patient and visitor comfort
- To assist in distribution of imaging and reports to referrers ensuring that results are dispatched fulfilling clinical priority
- To protect patient privacy and confidentiality
- Chaperone patients as and when required
- Report all incidents and complaints in line with Company Policies
- Identify and report any risk which has a potential adverse effect on Oryon Imaging’s ability to maintain quality of care and the safety of patients, staff and visitors
- Participate in the company review and appraisal programme
- Participate in projects, meetings and work schemes as directed by the Centre Manager
- Adapt to and support any changes implemented to improve the service provided to patients, clinicians and staff
- Create invoices and issue receipts to patients
- When on early or late shift, follow the opening up and closing down procedures
- Assist with inventory and stock of office supplies
About you
We are looking for someone who has an ability to multitask, prioritise own workload in a busy working environment, has excellent communication and administration skills with great attention to details.
The ideal candidate needs to have previous work experience in a customer service and proficient knowledge of Internet and Microsoft Office – Word and Excel.
Reception Team Senior
About the role
Being one of the first points of contact at Oryon Imaging, the Reception Team is essential in defining how patients and visitors experience our service. As a Reception Team Senior, you will be responsible for managing the reception area and the day to day running of it.
Leading by example, you will ensure the reception team projects a positive, friendly and professional image, and provide a highly personalised five-star service with exceptional attention to detail. This is a full-time position that will require you to cover various shifts throughout the week, including weekends.
Responsibilities:
- Ensure that the Reception team also provide a welcoming and professional service, coordinating the patient journey throughout their visit
- Assist patients with the check in process, providing information about their appointment
- Comfort patients by anticipating their needs and anxieties, answering any questions they may have. To identify and respond in a sympathetic and caring manner to patients who need extra attention.
- All team are wearing the correct uniform in line with Oryon Imaging’s uniform policy.
- Deal with telephone and direct enquiries in an efficient and polite manner
- Ensure that the Reception team deals with enquiries, in a prompt, accurate and effective manner.
- Manage the daily operations at reception and work closely with the clinical department to ensure smooth running of our services.
- Lead, motivate and develop the Reception team, with the assistance of the Operations Team Lead.
- Ensure public areas are maintained in order to enhance patient and visitor comfort.
- Ensure all payments are invoiced promptly and accurately.
- Ensure all the Reception Team have completed the daily and weekend checklists accurately
- Overseeing that the Reception team are maintaining accurate patient records, recording and updating information on patient profile and notes.
- Managing the distribution of imaging reports to referrers ensuring that results are dispatched fulfilling clinical priority
- Oversee that the Reception Team are protecting patients privacy and confidentiality.
- Maintaining public areas in order to enhance patient and visitor comfort
- To be responsible for stock control and ordering of supplies for the centre.
- To be the first point of contact for complaints in line with Company policy.
- Record complaints and incidents in line with Company policy
- Identify and report any risk which has a potential adverse effect on Oryon Imaging’s ability to maintain quality of care and the safety of patients.
- Arrange collection of case and confidential waste at Dover St.
About you
We are looking for someone who has experience in customer service, excellent communication and interpersonal skills, the ability to prioritize workload and use initiative to solve problems with a positive attitude and focused on teamwork.
The ideal candidate needs to have excellent administration and High level of IT competency
Marketing Assistant
About the role
We are looking for a talented and ambitious Marketing Assistant who has an interest in digital marketing and a desire to learn and grow in the field.
The Marketing Assistant will work closely with the Marketing Manager and the Marketing team to develop a core marketing skillset. The successful candidate will be able to demonstrate creative and analytical abilities. There will be opportunities to get involved in larger marketing campaigns, gain experience in analysis and reporting, curate content for Oryon’s social media accounts and write copy for the website that resonates with key audiences. The Marketing Assistant will work across all three brands.
Responsibilities:
- Ensure that the Reception team also provide a welcoming and professional service, coordinating the patient journey throughout their visit
- Work with the Marketing team to monitor social media accounts and engage with key audiences to raise awareness of Oryon’s services.
- Write copy for marketing emails, website content, social media and Oryon’s internal newsletter.
- Assist Marketing team with ongoing B2B and B2C marketing campaigns.
- Assist in planning, organising and promoting networking events or webinars.
- Assist the Marketing team in managing and optimising the company’s website, ensuring best SEO practice is followed.
- Conduct market research and analysis to identify trends, competitor activities and opportunities.
- Collaborate with members of the marketing team to ensure consistency in messaging and branding.
- Assist with ad hoc marketing, technology and innovation tasks.
- Stock take of print and organising collateral.
About you
We are looking for someone who has a Bachelors degree in marketing, communications or a related field and a team player who is keen to learn from the Marketing team and build on their core creative and analytical abilities.
The ideal candidate needs to have excellent attention to detail and interpersonal skills, with enthusiasm and ambition to increase their knowledge of digital marketing.
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